Shipping & Insurance
Got a question? Email us [email protected]
We ship to as many global locations as possible using a number of different carriers, but there are some restrictions - please check that we can deliver to your location before bidding in our online auctions.
Important: We regret to announce that we currently cannot ship to Sweden, Spain, Romania, Poland, Bulgaria, Latvia, Italy or France. All bottles in storage from these countries can email us at [email protected] for further steps.
USA: Updated 09/06/2022
There are currently severe delays at US customs which is impacting the delivery time of all USA shipments. Please expect significant transit delays until US Customs clears the backlog.
USA: Updated 26/05/2021
Tracking numbers are not available or provided for USA shipments.
The 25% USA Tariff has been temporarily suspended.
We ask for your patience as with the dramatically reduced UK to USA flight numbers combined with the increase in the volume of shipments going to the USA, significant delays from the couriers are inevitable. Please be assured we will do our utmost to have your winnings shipped promptly and safely.
Please ensure you are familiar with and accept the shipping charges prior to bidding.
The only states we cannot ship to:
Utah, Arkansas & Iowa.
UAE, Canada & Russia:
Please note: We do not ship to UAE, Canada or Russia. However, if you would like to arrange your own shipping we can pack your order for a small fee.
The shipping rates shown for these counties are for your guidance only if you were to arrange your own shipping.
Important changes and updates since the 1st of January 2021:
VAT on The Grand Whisky Auction Invoices: VAT will not be charged by The Grand Whisky Auction for goods or services leaving the UK.
EU customs, duties, VAT or fees: These will be calculated in accordance with local government customs rules when bottles arrive at the border of the country of destination. The VAT rate charged will vary depending on your location. We would strongly advise checking local government guidance prior to placing bids.
DHL, UPS or your local customs office will contact you for payment when your shipment arrives at the border.
Note: We can not provide refunds on orders which are delayed or returned to us due to any unpaid custom charges or for any administrative reasons.
Shipping Services: Please expect order processing times for dispatch to be longer and transit times to be increased as there may still be delays to some destinations.
Important: We regret to announce that we currently cannot ship to Sweden, Spain, Poland, Latvia, Bulgaria, France or Italy. All bottles in storage from these countries can email us at [email protected] for further steps.
Worldwide Shipment & Customs:
All local customs/duties are the sole responsibility of the buyer and they must adhere to such laws when bidding with The Grand Whisky Auction Ltd.
Shipping insurance (Loss & Breakage) is added at 3% of the hammer price or a minimum of £14, whichever applies first and as standard. No claim can be lodged against leakage or damage in transit due to the varying age of bottles and the condition of bottle seals.
Large Order Notice:
The estimated amounts shown in the table opposite are based on a 2kg bottle. Should an order be placed that the volumetric weight is greater than the actual weight the difference in cost is to be paid by the buyer.
Shipping Cost Estimate
5-7 Working Days
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