Got a question? Email us [email protected]
CORONAVIRUS - COVID19 FAQ
ARE THE AUCTIONS STILL RUNNING AS PLANNED?
Yes. Our number one priority is the safety and wellbeing of our team, our buyers, our sellers and the wider population. The Grand Whisky Auction is an online business and we have put safety procedures and new working practices in place for our team to enable us to continue to run our auctions as scheduled.
The auctions are running as planned. The current live (June) auction will close on Monday 8th of June 2020.
HOW CAN I GET BOTTLES TO YOU TO BE SOLD IN AUCTION?
You can still ship bottles to us – please provide all tracking numbers of shipments to [email protected]
Shipments should be sent to:
The Grand Whisky Auction
We can also help arrange a contactless doorstep courier collection – please contact the TGWA Team either by email: [email protected] or on 01463 210 427.
CAN I STORE MY ORDER WITH THE GRAND WHISKY AUCTION?
You are welcome to store your bottles with us and we are happy to offer 3 months free storage at our secure warehouse.
CAN I SELL BOTTLES I CURRENTLY HAVE IN STORAGE WITH YOU IN THE NEXT AUCTION?
You can sell any bottle in storage in upcoming auctions but we must be notified at least 4 days before the start of the auction that you intend to do so, to allow it to be processed in time.
CAN I STILL SHIP MY ORDER TO ME AT THE END OF THE AUCTION?
Yes, it is still possible to have your order shipped following the close of the auction. We work closely with our courier companies but please expect delays to shipping from our office and expect transit times to be longer. We thank you for your patience and we shall keep our shipping page updated with any significant changes as they happen.
CAN I STILL SHIP MY ORDER TO THE USA?
Shipping charges have been revised and all shipments to America have been reinstated, however, if we can ask for your patience as there are still significant delays. Please be assured we will do our utmost to have your winning shipped promptly and safely. A 25% US Whisky tariff still applies and is to be collected prior to shipping the order. Should this fee not be charged you will be refunded.
Why should I sell with the Grand Whisky Auction?
We are one of the lowest commission-based whisky auction sites on the internet! This helps ensure the best price for both buyers and sellers. We also have an active marketing campaign that is deploying globally to get your bottle in front of the right audience. We invest for our customers, so they can be part of our brand. Be safe in the knowledge we have taken every possible measure to ensure quality lots and service of the highest standard.
How does the online auction work?
Sellers, from all around the world, contact our HQ and register their bottle though our streamlined website. Upon arrival, approval and verification of the bottles, lots will be placed in the next available upcoming auction. At the close of the auction, the highest bidder on each lot (provided any reserve on a lot has been met), will then checkout online and make payment. The bottle is then shipped to the buyer.
When and how does the auction finish?
The auction will finish on a Sunday or Monday night at 21:00 GMT. If a bid is placed within the last ten minutes of the auction closing, it will extend the closing time of all bottles of that type by an additional fifteen minutes. These lots will close after a period of fifteen minutes has passed without a bid being placed. When all lots are closed, the auction will be finished and the results published in 'Previous Auctions'.
How can I sell my whisky?
We have streamlined the process to make it as easy as possible to sell your whisky with The Grand Whisky Auction. You can register your bottle using our online form here or you can download our printable form here. Please note: All buyers and sellers must be members of our site so we can help ensure genuine users - membership is a one-time payment of £3 (plus VAT).
Further information and a step by step break down on the selling process can be found on our ‘How to Sell’ page.
Also, we would love to talk you through the process in more detail or if you have any questions we are always happy to answer them. Please give us a phone at our Headquarters on 01463 210 427 or send an email to [email protected].
How much does it cost to sell
All of our fees are detailed in our Terms & Conditions. For quick reference -
Seller Commission Rate - 5%
User Registration (One off payment) - £3.00.
Lot Registration - £3 per lot.
Reserve Fee (Optional) - £4.00 per lot.
VAT is additional to all charges.
Any banking charges or exchange rates applicable to your chosen payment method/locations will also be paid by the seller.
When & How do I get paid?
As part of our first-class service and bespoke nature, we aim to pay the seller as quickly as possible. This will usually be within 7-21 days after the close of the auction. All payments will be made as soon as possible but payment will only be sent once The Grand Whisky Auction receives payment from the buyer for that lot.
Any banking charges or exchange rates incurred in making payment to the seller, will be paid by the seller.
Can I cancel my lot being listed for auction?
Yes, please see our Terms & Conditions page for further details, as charges may apply.
What if the buyer doesn't pay?
In the very rare incident that the buyer does not complete payment, the seller may have the option to have us offer the lot to the second highest bidder, to have the item re-listed in the next auction or to have the item returned.
What do I do if I don't agree with my lot(s) description?
A detailed lot description will be written up by one of our team members. Before the auction goes live you will be able to view this information by logging into your own personal account. Should you be unhappy with the description we will do our best to accommodate any changes within reason. If we believe your description is incorrect and or not requested in time we accept no responsibility and the auction will continue with the original description.
How much does it cost to buy?
The Buyer commission rate at The Grand Whisky Auction is one of the lowest on the internet @ 10% of the winning bid. This will be added onto the hammer price of a lot. At checkout, buyers select their preferred shipping method and insurance cover. For our different shipping and insurance methods and costs, please click here.
If you live within the EU, VAT of 20% will be added to all fees, including delivery and commission, but not added to the hammer price.
If you live outside the EU, you will not be charged VAT.
For customers living out with the UK/EU, a payment surcharge of 4% will apply to payments made by credit card.
When I win a lot, when do I have to pay?
Payment is required for winning lots 3 days after the close of the auction. Don't worry, we will email you a reminder with a link to the checkout area. It is recommended that you pay for your lots straight away to avoid additional charges.
What if I pay late?
All late payments will be subject to a late payment fee. Monies that remain outstanding by the due date (72 hours after the close of the auction) will incur late payment interest at the rate of 4% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. It is recommended that you pay for your lots straight away to avoid these charges.
How many items can I submit?
You can submit as many items as you wish. The Grand Whisky Auction Limited reserves the right to refuse any mass selling of bottles of any one type with the hope that it creates a fair market for the buyers as well as the sellers.
Which payment methods do you accept?
We will accept all major forms of Credit Card and Bank transfer. The buyer is liable for all forms of foreign exchange rates.
How long does it take to receive my successful lot?
Due to the COVID19 virus shipments may be taking longer than expected to arrive. Please know we are doing our utmost to have your shipment with you as quickly and as safely as possible.
(Below - This will be reinstated post COVID19)
Once payment is received, we aim to dispatch within 7 working days but often this is as quick as the next working day. UK Orders normally arrive within 2 days of dispatch (depending on shipping method selected). European orders normally arrive within 5 days of dispatch. The rest of the world can vary dependent on location. These times may vary depending on delivery method selected/customs etc.
Do you deliver to my country & how much is it?
We ship all over the world, for a full list of the countries we deliver to and for details of shipping prices, please click here.
When is the next auction?
Auctions run on a monthly basis, see below for our latest auction dates -
Bottles Received By
22nd June 2020
26th June 2020
6th July 2020
The Grand Whisky Auction Limited reserves the right to accept/deny any late entries of bottles at their discretion.
What happens if my item does not meet the reserve price I set?
Should the lot not reach your reserve price the lot fee and reserve fee will still be paid. The seller then has the option to have the item returned, at their cost, but we advise listing it in the next auction.
How do I get my whisky to The Grand Whisky Auction?
There are a few different ways to get your whisky to us.
- The recommended method is couriering your bottles to us. All packages should contain the downloadable/ printable lot registration form. Please send all bottles to: The Grand Whisky Auction, The Cellar, Invergordon, IV18 0LQ.
- Alternatively, get in touch by phone or email to book in for one of our local collection dates. You can find more details on our Selling Page. Your lot may also be eligible for collection - please contact us to find out more information.
- Users can under no circumstances drop their bottles at our premises.
How do I get a whisky valuation?
You can email us some pictures along with a short description to [email protected] or give us a call on +441463 210427 to discuss.
Can I insure my bottles?
Yes, you can. Insurance can be added to most lots.
How do I know the bottle is real?
The Grand Whisky Auction takes counterfeit whiskies very seriously. We continually and proactively take action to help combat the sale and further spread of fake bottles. We take every precaution, practice the utmost diligence and take duty of care to our customers very seriously. Our lots are subject to verification by industry experts, research and comparisons - we want to reassure both buyers and sellers that all precautions are in place.
For full details please see our policy on Counterfeit Whiskies Policy.
Can I collect my winning lots in person?
At present, due to the COVID19 virus, we may experience some delays in shipping. We have measures put in place to do our best in order to have your bottle shipped to you as promptly as possible.
All lots are couriered to buyers according to the shipping method selected at checkout.
Are there any bottles you don't accept?
Yes - We do not accept any of the bottles listed below:
Anything that has a broken seal
Dimple Ceramic Decanters
Unofficial Samples/Minis (this includes press packs which are unsealed)
Unofficial/home made merchandise
The Grand Whisky Auction reserves the right to accept or reject any bottles at their own discretion.
Do I have to pay VAT?
VAT will be added to all charges. If you live outside the EU, you will not be charged VAT.
Do people know what item I am bidding on?
Users identity will never be revealed in the bidding process. Bid history will shows only the amount of the previous bids. You will see your own bids on items. We take user data and information protection very seriously at The Grand Whisky Auction. Further GDPR info here. Please note: In any major lot disputes The Grand Whisky Auction has the right to pass on details of buyer/seller as deemed required.
Why do bids start at £15 & £20 and not £0?
Due to the governing laws for licensing in Scotland, there is a minimum price for alcohol units. Complying with governing laws is something The Grand Whisky Auction takes very seriously and as a result we will calculate the minimum bid price for each item. £15 will be the starting bid for most bottles of whisky, but will be calculated on a lot by lot basis.
Can I store items to save on shipping costs at a later date?
Please refer to the top of the page - COVID 19 Update!!
(BELOW - To be reinstated upon normal operations resuming)
Of course. We are happy to store your bottles FREE OF CHARGE for the first 70 Days. After which we will store your bottle at £1 per day for a maximum of 6 months. Full storage details found here. To arrange storage of your lot, you must contact The Grand Whisky Auction to confirm details.
Can I bid just £1.00 over the latest bid?
We have a structured bidding system - See Below.
Minimum Next Bid
£15.00 - £24.99
£25.00 - £99.99
£100 - £249
£250 - £999
£1000 - £2499
£2500 - £4999
£5000 - £9999
How does your loyalty scheme work?
Do I have to keep checking the auction every day to see if I am winning?
We will send you push notifications and emails to ensure you are kept up to date with your bidding items. Please ensure you select this option when you sign up. This can be amended at any time within your account. Our auction bidding system is designed to give you complete control. When you bid, you will enter the maximum bid you wish to place and The Grand Whisky Auction will automatically increase it by the increments shown above.
My package has arrived in a faulty condition, what do I do?
The Grand Whisky Auction accepts no responsibility for any damaged items after they leave the premises. When you receive the item and you believe the packaging has been damaged you should note this with the courier company. There is the option for insuring against transit damage, for further information click here.